EMPOLO Product Warranty policy

At EMPOLO, we are committed to delivering excellence in every product we offer, backed by our comprehensive warranty policy. Here’s a breakdown of our warranty coverage:
1. Sanitaryware (excluding products with electric use): Covered for 5 years against manufacturing defects and malfunctions. This includes showers faucets, bath fillers, bathroom accessories, and other non-electric sanitaryware.
2. Sanitaryware with Electric Use: Covered for 1 year from the date of purchase against manufacturing defects. This category includes products such as electric showers or any sanitaryware with electrical components.
3. Vanities, Cabinets Fittings, and Hardware: Guaranteed for 2 years, ensuring their quality and performance over an extended period.

Guarantee

EMPOLO hereby guarantees to the end customer for the period of the warranty, in accordance with these warranty provisions, that every warranty product is free from material defects,manufacturing defects and construction faults (each of which is a “warranty defect”).The decisive criterion for the guarantee is the state of the art of science and technology at the time of the production of the respective warranty product.

The guarantee does not cover loss, theft or any change in connection with an external event of force majeure.The warranty does not include any liability for lost time, inconveniences, missed deadlines, any subsequent damage or other direct or indirect damage that the end customer or anyone else suffers as a result of any warranty defect or damage covered by this warranty.

Coverage Details:
– Showers & Faucets: Designed for durability and performance, our showers faucets are covered for 5 years, ensuring a superior shower experience.
– Bath Fillers: Crafted with precision, EMPOLO bath fillers come with a 5-year warranty, offering reliability and functionality.
– Bathroom Accessories: From towel bars to robe hooks and soap dishes, our bathroom accessories are built to last and are covered under the 5-year warranty.

Registration Requirement:

To activate your warranty, it is essential to register your EMPOLO products on empolo-concept.com within 30 days of purchase. This registration ensures prompt support in case of any covered issues during the warranty period.

Exclusions:
Please note that the warranty does not cover damage caused by improper installation, misuse, or neglect. It also excludes normal wear and tear and cosmetic damage.

At EMPOLO, we prioritize customer satisfaction and stand by the quality of our products. Our warranty policy reflects our commitment to providing reliable and long-lasting solutions for your bathroom needs. For any warranty-related inquiries or assistance, please reach out to our dedicated customer support team.

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Product Care

EMPOLO PRODUCT CARE is a comprehensive program designed to ensure the longevity and pristine condition of your EMPOLO fixtures and accessories.

Product Registration

EMPOLO Product Registration offers you exclusive benefits and support, ensuring your EMPOLO products are covered under warranty and receive timely updates and information

Product ID

EMPOLO Product Identification provides a seamless way to authenticate and track your EMPOLO products, ensuring authenticity and quality assurance.

Product Support

EMPOLO SUPPORT is your dedicated resource for expert assistance and guidance with all EMPOLO products and services

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